I'm told Porsche cancelled my warranty!!!!

[SMF32s]

My 2007 GT3 factory warranty is good till Nov. 17, 2011 and the car was purchased by me from an Ohio dealer under a CPO. I have autocrossed my car and only changed the sway bars to the Porsche Cup bars. Back this summer, I had a run in with Porsche about my LSD letting go and they ultimately denied the claim however the dealer I used, Porsche of Annapolis very nicely credited me back quite a bit to offset the charges for the repair.

I now have taken my car to Porsche of Tyson's Corner in VA and am being told that the reapir under warranty of the nonfunctioning TPMS in my car and a cigarette lighter that does not function is being denied because my car's warranty has been flagged by Porsche to be cancelled due to modifications and tracking the car!!!!

I Have called Porsche and they are looking into it and are supposed to get back to me by COB today. I am about ready to explode as I paid a premium for the car just to get it CPO'ed. I can not believe that they are such SOB's. I have done nothing out ot he oridunary with my car and if this is the case, anyone whom does DE's or does even a simple bolt on part change has voided their warranty.

I am prepared to pull the trigger with my attorneys on this one. I can not imagine what they are thinking.

I am totally overwhelmed with anger on this.

Stu

[SH || NC]

What does your warranty say as its written in your OM? Does it exclude anything?

[SMF32s]

I have not gone through and read the whole warranty yet nor all of the CPO documentation. Believe me, that is coming! I just heard back from Porsche Cars NA and here is their explanation. I asked for this in writing and they have refused.

They told me that my warranty is voided due to Bridgestone RE-11's being on the car and due to the Porsche Cup sway bars on the car. They further said that some things may still be covered but it will be determined on a case by case basis and it will be there purogative to void the claim at any time due to those two modifications.

I asked why the tires have anything to do with it and they said they are not approved tires. I explained that the car was delivered to me from Stoddard Porsche in Ohio under them as a CPO and thus they approved the tires. They said that they have nothing to do with that CPO and that I need to go back to the dealer. They did not deny it was CPOed by Stoddard. The car shows as CPOed on all dealer computers.

I checked and it appears that Stoddard has since been sold to another company and I think it may be the Penske Group whom own the dealer it is being serviced at this time.

The dealer in VA has submitted my TPMS claim and I am waiting to see if it is accepted. The woman from Porsche said it would not but I have not heard back since they submitted it.

This needs to be a word of warning to everyone out there that PCNA is going to be very adversarial in future situations. My name is already dragged through the mud with them and I can say that this will be my last Porsche. I love my car but the company behind it is attrocious. I am looking at working with a class action law firm on this issue. I do not want to do this but I can not believe that PCNA chooses to hide behind such a thin veils of BS. I can fully understand them not covering anything that can be attributed directly to my sway bars such as drop links. How a set of tires with a lower tread rating than the MPSC can be responsible for anything happening to the car, I would love to see that explained. I have one DE in the car and two summers of AXing. Some with PCA and some with SCCA.

They will not give it to me in writing nor am I allowed to even speak with anyone on the so called committee that made this decision. I will keep everyone informed if you're interested and I would assume you are. If and when I move forward with any legal action, I will again keep you informed as appropiate and to see if anyone else would care to be a member of any class action if it ends up in that field.

I am deeply saddened by this situation and now wish I had not paid the extra for the CPO. I can only hope that somewhere down the line things may work out into some fair compromise. You are welcome to email me and I am open to talking about any thoughts or recommendations off the board.

Stu

[TFENT]

Sorry for the long post but as an aftermarket parts supplier we live by this Act. I hope this helps.

Can an automotive dealership void your warranty?

Understanding the Magnuson-Moss Warranty Act of 1975.
Nearly everyone has heard about someone who has taken a vehicle that has been modified with aftermarket parts to a dealer for warranty service, only to have the dealer refuse to cover the defective items. The dealer usually states that because of the aftermarket parts the warranty is void, without even attempting to determine whether the aftermarket part caused the problem.
This is illegal.
Vehicle manufacturers are not allowed to void the vehicle warranty just because aftermarket parts are on the vehicle. To better understand this problem it is best to know the differences between the two types of new car warranties and the two types of emission warranties.
When a vehicle is purchased new and the owner is protected against the faults that may occur by an expressed warranty - an offer by the manufacturer to assume the responsibility for problems with predetermined parts during a stated period of time. Beyond the expressed warranty, the vehicle manufacturer is often held responsible for further implied warranties. These state that a manufactured product should meet certain standards. However, in both cases, the mere presence of aftermarket parts doesn't void the warranty.
There are also two emission warranties (defect and performance) required under the clean air act. The defect warranty requires the manufacturer to produce a vehicle which, at the time of sale, is free of defects that would cause it to not meet the required emission levels for it's useful life as defined in the law. The performance warranty implies a vehicle must maintain certain levels of emission performance over it's useful life. If the vehicle fails to meet the performance warranty requirements, the manufacturer must make repairs at no cost to the owner, even if an aftermarket part is directly responsible for a warranty claim, the vehicle manufacturer cannot void the performance warranty. This protection is the result of a parts self - certification program developed by the Environmental Protection Agency (EPA) and the Specialty Equipment Market Association (SEMA).
In cases where such a failed aftermarket part is responsible for a warranty claim, the vehicle manufacturer must arrange a settlement with the consumer, but by law the new - vehicle warranty is not voided.
Overall, the laws governing warranties are very clear. The only time a new vehicle warranty can be voided is if an aftermarket part has been installed and it can be proven that it is responsible for an emission warranty claim. However, a vehicle manufacturer or dealership cannot void a warranty simply because an an aftermarket equipment has been installed on a vehicle.
If a dealership denies a warranty claim and you think the claim falls under the rules explained above concerning the clean air act (such as an emission part failure), obtain a written explanation of the dealers refusal. Then follow the steps outlined in the owners manual. However, if this fails, then phone your complaint in to the EPA at (202) 233-9040 or (202) 326-9100.
If a dealer denies a warranty claim involving an implied or expressed new car warranty and you would like help, you can contact the Federal Trade Commission (FTC). The FTC works for the consumer to prevent fraudulent, deceptive and unfair business practices in the marketplace and to provide information to help consumers spot, stop and avoid them. To file a complaint, you can call toll-free, 1-877-FTC-HELP (1-877-382-4357), or use the online complaint form. The FTC enters Internet, telemarketing, and other fraud-related complaints into Consumer Sentinel, a secure, online database available to hundreds of civil and criminal law enforcement agencies worldwide.
WHAT IS THE MAGNUSON-MOSS WARRANTY ACT?
On January 4, 1975, President Ford signed into law the Magnuson-Moss Warranty Act, Title 1, ..101-112, 15 U.S.C. ..2301 et seq. This act, effective July 4, 1975, is designed to "improve the adequacy of information available to consumers, prevent deception, and improve competition in the marketing of consumer products. . . ." The Magnuson-Moss Warranty Act applies only to consumer products, which are defined as "any tangible personal property which is distributed in commerce and which is normally used for personal, family, or household purposes (including any such property intended to be attached to or installed in any real property without regard to whether it is so attached or installed)." Under Section 103 of the Act, if a warrantor sells a consumer product costing more than $15 under written warranty, the writing must state the warranty in readily understandable language as determined by standards set forth by the Federal Trade Commission. There is, however, no requirement that a warranty be given nor that any product be warranted for any length of time. Thus the Act only requires that when there is a written warranty, the warrantor clearly disclose the nature of his warranty obligation prior to the sale of the product. The consumer may then compare warranty protection, thus shopping for the "best buy." To further protect the consumer from deception, the Act requires that any written warranty must be labeled as either a "full" or a "limited" warranty. Only warranties that meet the standards of the Act may be labeled as "full." One of the most important provisions of the Act prohibits a warrantor from disclaiming or modifying any implied warranty whenever any written warranty is given or service contract entered into. Implied warranties may, however, be limited in duration if the limitation is reasonable, conscionable, and set forth in clear and unmistakable language prominently displayed on the face of the warranty. A consumer damaged by breach of warranty, or noncompliance with the act, may sue in either state or federal district court. Access to federal court, however, is severely limited by the Act's provision that no claim may be brought in federal court if: (a) The amount in controversy of any individual claim is less than $25,000; (b) the amount in controversy is less than the sum or value of $50,000 computed on the basis of all claims in the suit; or (c) a class action is brought, and the number of named plaintiffs is less than 100. In light of these requirements it is likely that most suits will be brought in state court. If the consumer prevails, he is awarded costs and attorneys' fees. Nothing in the Act invalidates any right or remedy available under state law, and most suits should proceed on claims based on both the Code and the Act.
Understanding the Magnuson-Moss Warranty Act
The Magnuson-Moss Warranty Act is the federal law that governs consumer product warranties. Passed by Congress in 1975, the Act requires manufacturers and sellers of consumer products to provide consumers with detailed information about warranty coverage. In addition, it affects both the rights of consumers and the obligations of warrantors under written warranties.
To understand the Act, it is useful to be aware of Congress' intentions in passing it. First, Congress wanted to ensure that consumers could get complete information about warranty terms and conditions. By providing consumers with a way of learning what warranty coverage is offered on a product before they buy, the Act gives consumers a way to know what to expect if something goes wrong, and thus helps to increase customer satisfaction.
Second, Congress wanted to ensure that consumers could compare warranty coverage before buying. By comparing, consumers can choose a product with the best combination of price, features, and warranty coverage to meet their individual needs.
Third, Congress intended to promote competition on the basis of warranty coverage. By assuring that consumers can get warranty information, the Act encourages sales promotion on the basis of warranty coverage and competition among companies to meet consumer preferences through various levels of warranty coverage.
Finally, Congress wanted to strengthen existing incentives for companies to perform their warranty obligations in a timely and thorough manner and to resolve any disputes with a minimum of delay and expense to consumers. Thus, the Act makes it easier for consumers to pursue a remedy for breach of warranty in the courts, but it also creates a framework for companies to set up procedures for resolving disputes inexpensively and informally, without litigation.
What the Magnuson-Moss Act Does Not Require
In order to understand how the Act affects you as a businessperson, it is important first to understand what the Act does not require.
First, the Act does not require any business to provide a written warranty. The Act allows businesses to determine whether to warrant their products in writing. However, once a business decides to offer a written warranty on a consumer product, it must comply with the Act.
Second, the Act does not apply to oral warranties. Only written warranties are covered.
Third, the Act does not apply to warranties on services. Only warranties on goods are covered. However, if your warranty covers both the parts provided for a repair and the workmanship in making that repair, the Act does apply to you.
Finally, the Act does not apply to warranties on products sold for resale or for commercial purposes. The Act covers only warranties on consumer products. This means that only warranties on tangible property normally used for personal, family, or household purposes are covered. (This includes property attached to or installed on real property.) Note that applicability of the Act to a particular product does not, however, depend upon how an individual buyer will use it.
The following section of this manual summarizes what the Magnuson-Moss Warranty Act requires warrantors to do, what it prohibits them from doing, and how it affects warranty disputes.
What the Magnuson-Moss Act Requires
In passing the Magnuson-Moss Warranty Act, Congress specified a number of requirements that warrantors must meet. Congress also directed the FTC to adopt rules to cover other requirements. The FTC adopted three Rules under the Act, the Rule on Disclosure of Written Consumer Product Warranty Terms and Conditions (the Disclosure Rule), the Rule on Pre-Sale Availability of Written Warranty Terms (the Pre-Sale Availability Rule), and the Rule on Informal Dispute Settlement Procedures (the Dispute Resolution Rule). In addition, the FTC has issued an interpretive rule that clarifies certain terms and explains some of the provisions of the Act. This section summarizes all the requirements under the Act and the Rules.
The Act and the Rules establish three basic requirements that may apply to you, either as a warrantor or a seller.
As a warrantor, you must designate, or title, your written warranty as either "full" or "limited."
As a warrantor, you must state certain specified information about the coverage of your warranty in a single, clear, and easy-to-read document.
As a warrantor or a seller, you must ensure that warranties are available where your warranted consumer products are sold so that consumers can read them before buying.

The titling requirement, established by the Act, applies to all written warranties on consumer products costing more than $10. However, the disclosure and pre-sale availability requirements, established by FTC Rules, apply to all written warranties on consumer products costing more than $15. Each of these three general requirements is explained in greater detail in the following chapters.
What the Magnuson-Moss Act Does Not Allow
There are three prohibitions under the Magnuson-Moss Act. They involve implied warranties, so-called "tie-in sales" provisions, and deceptive or misleading warranty terms.
Disclaimer or Modification of Implied Warranties
The Act prohibits anyone who offers a written warranty from disclaiming or modifying implied warranties. This means that no matter how broad or narrow your written warranty is, your customers always will receive the basic protection of the implied warranty of merchantability.
There is one permissible modification of implied warranties, however. If you offer a "limited" written warranty, the law allows you to include a provision that restricts the duration of implied warranties to the duration of your limited warranty. For example, if you offer a two-year limited warranty, you can limit implied warranties to two years. However, if you offer a "full" written warranty, you cannot limit the duration of implied warranties.
If you sell a consumer product with a written warranty from the product manufacturer, but you do not warrant the product in writing, you can disclaim your implied warranties. (These are the implied warranties under which the seller, not the manufacturer, would otherwise be responsible.) But, regardless of whether you warrant the products you sell, as a seller, you must give your customers copies of any written warranties from product manufacturers.
"Tie-In Sales" Provisions
Generally, tie-in sales provisions are not allowed. Such a provision would require a purchaser of the warranted product to buy an item or service from a particular company to use with the warranted product in order to be eligible to receive a remedy under the warranty. The following are examples of prohibited tie-in sales provisions.
In order to keep your new Plenum Brand Vacuum Cleaner warranty in effect, you must use genuine Plenum Brand Filter Bags. Failure to have scheduled maintenance performed, at your expense, by the Great American Maintenance Company, Inc., voids this warranty.
While you cannot use a tie-in sales provision, your warranty need not cover use of replacement parts, repairs, or maintenance that is inappropriate for your product. The following is an example of a permissible provision that excludes coverage of such things.
While necessary maintenance or repairs on your AudioMundo Stereo System can be performed by any company, we recommend that you use only authorized AudioMundo dealers. Improper or incorrectly performed maintenance or repair voids this warranty.
Although tie-in sales provisions generally are not allowed, you can include such a provision in your warranty if you can demonstrate to the satisfaction of the FTC that your product will not work properly without a specified item or service. If you believe that this is the case, you should contact the warranty staff of the FTC's Bureau of Consumer Protection for information on how to apply for a waiver of the tie-in sales prohibition.
Deceptive Warranty Terms
Obviously, warranties must not contain deceptive or misleading terms. You cannot offer a warranty that appears to provide coverage but, in fact, provides none. For example, a warranty covering only "moving parts" on an electronic product that has no moving parts would be deceptive and unlawful. Similarly, a warranty that promised service that the warrantor had no intention of providing or could not provide would be deceptive and unlawful.
How the Magnuson Moss Act May Affect Warranty Disputes
Two other features of the Magnuson-Moss Warranty Act are also important to warrantors. First, the Act makes it easier for consumers to take an unresolved warranty problem to court. Second, it encourages companies to use a less formal, and therefore less costly, alternative to legal proceedings. Such alternatives, known as dispute resolution mechanisms, often can be used to settle warranty complaints before they reach litigation.
Consumer Lawsuits
The Act makes it easier for purchasers to sue for breach of warranty by making breach of warranty a violation of federal law, and by allowing consumers to recover court costs and reasonable attorneys' fees. This means that if you lose a lawsuit for breach of either a written or an implied warranty, you may have to pay the customer's costs for bringing the suit, including lawyer's fees.
Because of the stringent federal jurisdictional requirements under the Act, most Magnuson-Moss lawsuits are brought in state court. However, major cases involving many consumers can be brought in federal court as class action suits under the Act.
Although the consumer lawsuit provisions may have little effect on your warranty or your business, they are important to remember if you are involved in warranty disputes.
Alternatives to Consumer Lawsuits
Although the Act makes consumer lawsuits for breach of warranty easier to bring, its goal is not to promote more warranty litigation. On the contrary, the Act encourages companies to use informal dispute resolution mechanisms to settle warranty disputes with their customers. Basically, an informal dispute resolution mechanism is a system that works to resolve warranty problems that are at a stalemate. Such a mechanism may be run by an impartial third party, such as the Better Business Bureau, or by company employees whose only job is to administer the informal dispute resolution system. The impartial third party uses conciliation, mediation, or arbitration to settle warranty disputes.
The Act allows warranties to include a provision that requires customers to try to resolve warranty disputes by means of the informal dispute resolution mechanism before going to court. (This provision applies only to cases based upon the Magnuson-Moss Act.) If you include such a requirement in your warranty, your dispute resolution mechanism must meet the requirements stated in the FTC's Rule on Informal Dispute Settlement Procedures (the Dispute Resolution Rule). Briefly, the Rule requires that a mechanism must:
Be adequately funded and staffed to resolve all disputes quickly;
Be available free of charge to consumers;
Be able to settle disputes independently, without influence from the parties involved;
Follow written procedures;
Inform both parties when it receives notice of a dispute;
Gather, investigate, and organize all information necessary to decide each dispute fairly and quickly;
Provide each party an opportunity to present its side, to submit supporting materials, and to rebut points made by the other party; (the mechanism may allow oral presentations, but only if both parties agree);
Inform both parties of the decision and the reasons supporting it within 40 days of receiving notice of a dispute; Issue decisions that are not binding; either party must be free to take the dispute to court if dissatisfied with the decision (however, companies may, and often do, agree to be bound by the decision);
Keep complete records on all disputes; and
Be audited annually for compliance with the Rule.
It is clear from these standards that informal dispute resolution mechanisms under the Dispute Resolution Rule are not "informal" in the sense of being unstructured. Rather, they are informal because they do not involve the technical rules of evidence, procedure, and precedents that a court of law must use.
Currently, the FTC's staff is evaluating the Dispute Resolution Rule to determine if informal dispute resolution mechanisms can be made simpler and easier to use. To obtain more information about this review, contact the FTC's warranty staff.
As stated previously, you do not have to comply with the Dispute Resolution Rule if you do not require consumers to use a mechanism before bringing suit under the Magnuson-Moss Act. You may want to consider establishing a mechanism that will make settling warranty disputes easier, even though it may not meet the standards of the Dispute Resolution Rule.
You can view a slightly more detailed legal explanation of the Magnuson - Moss Warranty act of 1975 by clicking on the following link: http://www.pipelin e.com/~rmantis/webdoc14.htm
Sources of the above information include:
Superchips Inc. Newsletter / Car Craft September 1994 issue.
Federal Trade Commission Website.
State Bar of Texas Website (texasbarcle.com)

[TFENT]

I would also encourage you to contact the BBB and initiate a vehicle buy back. This gets your issue to the people at the manufacture level that actually have the power to make things happen. Several years ago I had a Chevy Duramax (my 3rd at the time) with 1500 miles on it that the fuel block went bad on and would not take an alinement with larger tires. I initiated the buy back via the BBB and 4 days later GM wrote me a check for the full amount of the truck INCLUDING tax and and lic. On another occasion on my 4th Duramax I had an ECM go bad WITH a Hypertech program on it for only the tire size difference and GM voided my warranty on the whole truck with 5K miles on it. This call was made by the area GM service rep and I initiated another buy back on it using the ACT above and not only was my ECM replaced and the warranty restored the area service rep was forced to call me and personally apologize for his actions in voiding the warranty.

Tom F
MovIt Brakes USA

[SMF32s]

Wow! Thanks for the input. Just got off the phone with PCNA and they are going to suddenly have a manager contact me and they are apologizing for how things have gone just by bringing up your info.

It makes a lot of sense. I will keep you informed as I move through the process.

Stuart

[mooty]

if porsche continues it's course, warranty and/or product line, i am on my last few p cars as well. at their prices, their product cannot just be good, they need to be beyond good without any doubt. and lately, that's not the case.

[landjet]

Would you please clarify, the "buy back" program is through BBB and is not part of the Magnuson Moss Act, correct? Or are the 2 related in some way? I don't see anything in the article you posted about the MM Act that mentions the buy back program.

[TFENT]

Originally Posted by landjet

Would you please clarify, the "buy back" program is through BBB and is not part of the Magnuson Moss Act, correct? Or are the 2 related in some way? I don't see anything in the article you posted about the MM Act that mentions the buy back program.

To clarify, each auto manufacture has a special division made up of personal that actually has the authority to deal with any problem. This division is known by most as the "buy back" division. The only way to get in touch with this division is via the BBB and filing a BBB complaint. When you file the complaint with the BBB, they send the complaint right up to this division as long as you state you want the vehicle bought back. This process bypasses the morons in "customer service" who usually can only ruffle a few feathers because they basically have no authority to get anything done. When you are contacted by the buy back division, you then use the MM Act to get their attention and state your case. They will usually do whatever it takes to not buy the vehicle back. They will then correct the individuals on the ground that they simply cannot void a warranty because you changed a part on your car without being able to prove that, that part directly caused the part you are trying to get warranted to fail.


The best example of this is the addition of a set of headers on a motor and then the motor failing and the manufacture stating they will not warranty the engine because the headers were installed. They have to prove the headers directly caused the failure. Thus the addition of tires or a sway bar cannot void the warranty on a none related warranted part of the engine. There is no direct correlation in the two parts.

In the end when using the BBB you have the right to use an arbitration process to plead your case in the event the manufacture does not want to budge. However, I have never heard an issue going this far and I have gotten a vehicle fully bought back.

I hope this explains better on how to utilize the MM Act against the manufacture to receive satisfaction in warranty issues.

[BlkGT3]

To clarify, each auto manufacture has a special division made up of personal that actually has the authority to deal with any problem. This division is known by most as the "buy back" division. The only way to get in touch with this division is via the BBB and filing a BBB complaint. When you file the complaint with the BBB, they send the complaint right up to this division as long as you state you want the vehicle bought back. This process bypasses the morons in "customer service" who usually can only ruffle a few feathers because they basically have no authority to get anything done. When you are contacted by the buy back division, you then use the MM Act to get their attention and state your case. They will usually do whatever it takes to not buy the vehicle back. They will then correct the individuals on the ground that they simply cannot void a warranty because you changed a part on your car without being able to prove that, that part directly caused the part you are trying to get warranted to fail.


The best example of this is the addition of a set of headers on a motor and then the motor failing and the manufacture stating they will not warranty the engine because the headers were installed. They have to prove the headers directly caused the failure. Thus the addition of tires or a sway bar cannot void the warranty on a none related warranted part of the engine. There is no direct correlation in the two parts.

In the end when using the BBB you have the right to use an arbitration process to plead your case in the event the manufacture does not want to budge. However, I have never heard an issue going this far and I have gotten a vehicle fully bought back.

I hope this explains better on how to utilize the MM Act against the manufacture to receive satisfaction in warranty issues.[/QUOTE]

I just copied this to my computer as it is great info. Hopefully Stu gets his parts fixed as it had nothing to do with the added mods. Most people know of MM act but short of hiring an attorney $$$$$$$$$$ they have no way to enforce now your info gives a good work around.


Peter

[SMF32s]

I have picked up my car and all warranty claims were honored. Porsche has backed off and has reinstated, at least in their eyes, my warranty and CPO to follow. I spoke with the woman whom had been so rude and she apologized and was very nice and said that the flags have been removed from my account other than the fact I have an after market sway bar. They have agreed to provide me in writing if another issue arises that was caused by my modifications but I am welcome to discuss it with them in good faith.

This is a 180 change from where they were yesterday afternoon before i was given the info on the Magnuson Moss Act of 1975. Tom, I can't thank you enough. I now will use my GT3 in confidence that I am covered.

I plan on seeing the local DC crew next weekend and I hope to see Peter in FL the second weekend in December as I am very much looking forward to that event. Maybe I can meet more of the Southern faction when i am in Florida for the Winter.

Thanks for everyones help and thank god for the Magnuson Moss Act!

Stu
Still Happy GT3 owner with a few extra gray hairs

[TFENT]

Originally Posted by SMF32s

Tom, I can't thank you enough. I now will use my GT3 in confidence that I am covered.


Stu
Still Happy GT3 owner with a few extra gray hairs

Stu:

No problem my friend, drive that GT3 as hard as you can and when you wear the brakes out give us a call.

Tom
MovIt Brakes USA

[BlkGT3]

Originally Posted by SMF32s

I have picked up my car and all warranty claims were honored. Porsche has backed off and has reinstated, at least in their eyes, my warranty and CPO to follow. I spoke with the woman whom had been so rude and she apologized and was very nice and said that the flags have been removed from my account other than the fact I have an after market sway bar. They have agreed to provide me in writing if another issue arises that was caused by my modifications but I am welcome to discuss it with them in good faith.

This is a 180 change from where they were yesterday afternoon before i was given the info on the Magnuson Moss Act of 1975. Tom, I can't thank you enough. I now will use my GT3 in confidence that I am covered.

I plan on seeing the local DC crew next weekend and I hope to see Peter in FL the second weekend in December as I am very much looking forward to that event. Maybe I can meet more of the Southern faction when i am in Florida for the Winter.

Thanks for everyones help and thank god for the Magnuson Moss Act!

Stu
Still Happy GT3 owner with a few extra gray hairs

Stu,

You going to Sebring with Chin Dec 10/11 if so I can pretty much guarantee you will meet a lot of the usual Florida crew.

Peter

[Izzone]

Originally Posted by BlkGT3

Stu,

You going to Sebring with Chin Dec 10/11 if so I can pretty much guarantee you will meet a lot of the usual Florida crew.

Peter

Just signed up and will be instructing

[Gator Bite]

I'm a little late to the party, but it looks like the community took real good care of you. I;m glad it turned out OK. Remember, Porsche is always going to backup their dealer in the beginning. It's like a knee jerk reaction.

Yes, the MM act make it so no manufacturer can't void a warranty. They do still however have the right to deny an individual warranty claim, as mentioned, if they can prove that a modification or aftermarket part caused that failure.

It is also important to understand that Porsche (all manufacturers really) have the right to limit their warranty. It's a good idea to make yourself aware of the limitations. You can read Porsche's warranty details here.

At the end of the day, it all comes down to relationship. My dealer knows that I track my car. I don't hide it from them. I have had failures at the track. Just this summer, while at Watkins Glen, my PSM went into failure. This was the third time my PSM failed. When I dropped my car off, my service manager told me, "I don't think we'll be able to warranty this. This was a track failure..." So I prepared for a bill.

When I came back for my car they told me that they had to replace my PSM computer and the steering angle sensor. My sphincter tightened up... I asked, "Ouch, how much do I owe you....." (I was preparing for $2,000). He says to me, "It's covered under warranty...." So I say, "Really, even though I was on the track..." He said, "There is nothing you could have done on or off the track to make this part break like that. This was a defect, and it's a continuation of a persistent problem you've been having. Because this was your third PSM failure we involved Porsche AG on this one. We pulled a full VAL on your car, and yes, we told them you track it. They told us that we need to replace the steering angle sensor and computer at the same time, as a matched set. We didn't do that last time. That's why you're back. Not your fault, not the track's fault...."

Now they could have really jammed me on that one, and they didn't. I respect that. (BTW - I am speaking about Danbury Porsche in CT)