|
GT2, GT3, RS and Cup Car Discussions Discussions on all topics related to all Porsche GT vehicles |
|
Thread Tools | Search this Thread | Display Modes |
|
#1
|
||||
|
||||
Re: I'm told Porsche cancelled my warranty!!!!
I have picked up my car and all warranty claims were honored. Porsche has backed off and has reinstated, at least in their eyes, my warranty and CPO to follow. I spoke with the woman whom had been so rude and she apologized and was very nice and said that the flags have been removed from my account other than the fact I have an after market sway bar. They have agreed to provide me in writing if another issue arises that was caused by my modifications but I am welcome to discuss it with them in good faith.
This is a 180 change from where they were yesterday afternoon before i was given the info on the Magnuson Moss Act of 1975. Tom, I can't thank you enough. I now will use my GT3 in confidence that I am covered. I plan on seeing the local DC crew next weekend and I hope to see Peter in FL the second weekend in December as I am very much looking forward to that event. Maybe I can meet more of the Southern faction when i am in Florida for the Winter. Thanks for everyones help and thank god for the Magnuson Moss Act! Stu Still Happy GT3 owner with a few extra gray hairs |
#2
|
|||
|
|||
Re: I'm told Porsche cancelled my warranty!!!!
Quote:
No problem my friend, drive that GT3 as hard as you can and when you wear the brakes out give us a call. Tom MovIt Brakes USA |
#3
|
|||
|
|||
Re: I'm told Porsche cancelled my warranty!!!!
Quote:
Stu, You going to Sebring with Chin Dec 10/11 if so I can pretty much guarantee you will meet a lot of the usual Florida crew. Peter
__________________
2012 Boss 302 One Lap in 2012 2004 GT3 Stock for now E36M3 NASA TTC "Ring Warrior" |
#4
|
||||
|
||||
Re: I'm told Porsche cancelled my warranty!!!!
Quote:
Just signed up and will be instructing
__________________
Randy - 997.2 GT3RS Last edited by Izzone; 10-27-2011 at 07:11 PM. |
#5
|
||||
|
||||
Re: I'm told Porsche cancelled my warranty!!!!
I'm a little late to the party, but it looks like the community took real good care of you. I;m glad it turned out OK. Remember, Porsche is always going to backup their dealer in the beginning. It's like a knee jerk reaction.
Yes, the MM act make it so no manufacturer can't void a warranty. They do still however have the right to deny an individual warranty claim, as mentioned, if they can prove that a modification or aftermarket part caused that failure. It is also important to understand that Porsche (all manufacturers really) have the right to limit their warranty. It's a good idea to make yourself aware of the limitations. You can read Porsche's warranty details here. At the end of the day, it all comes down to relationship. My dealer knows that I track my car. I don't hide it from them. I have had failures at the track. Just this summer, while at Watkins Glen, my PSM went into failure. This was the third time my PSM failed. When I dropped my car off, my service manager told me, "I don't think we'll be able to warranty this. This was a track failure..." So I prepared for a bill. When I came back for my car they told me that they had to replace my PSM computer and the steering angle sensor. My sphincter tightened up... I asked, "Ouch, how much do I owe you....." (I was preparing for $2,000). He says to me, "It's covered under warranty...." So I say, "Really, even though I was on the track..." He said, "There is nothing you could have done on or off the track to make this part break like that. This was a defect, and it's a continuation of a persistent problem you've been having. Because this was your third PSM failure we involved Porsche AG on this one. We pulled a full VAL on your car, and yes, we told them you track it. They told us that we need to replace the steering angle sensor and computer at the same time, as a matched set. We didn't do that last time. That's why you're back. Not your fault, not the track's fault...." Now they could have really jammed me on that one, and they didn't. I respect that. (BTW - I am speaking about Danbury Porsche in CT) |
|
|